Terms


Pocket Perfect Designs Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.pocketperfectdesigns.co.uk (the “Site”). If you have any questions please don’t hesitate to contact us at any time by using the details here:

[email protected]

or you can write to us

Pocket Perfect Designs

Regus House

Atterbury Lakes

Fairbourne Drive

Milton Keynes

MK10 9RG

 

PERSONAL INFORMATION WE COLLECT

 

When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically collected information as “device information.”

 

We collect device information using the following technologies:

 

    - “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

    - “Log files” track actions occurring on the site, and collect data including your IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.

    - “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the site.

 

Additionally when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, phone number and any order notes you have left at the checkout.  We refer to this information as “order information.”

 

When we talk about “personal information” in this Privacy Policy, we are talking both about device information and order information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

 

We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to

-Communicate with you;

-Screen our orders for potential risk or fraud; and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

-Create your personalised orders using the data you have provided.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

 

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Create to host our online shop, you can read more about how Create uses your Personal Information here: https://www.create.net/about/privacy-policy We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/.  You can also opt-out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout.

I love sharing feedback, it helps my small business grow. Should you leave a public review online there is a chance I will share it on social media. This will usually be done by sharing your post directly or screenshotting and posting it to the page.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

 You can opt out of targeted advertising by following these links for common targeted advertising sources:

    FACEBOOK - https://www.facebook.com/settings/?tab=ads

    GOOGLE - https://www.google.com/settings/ads/anonymous

    BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

 Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information listed at the top and the bottom of this policy. Please note that we may charge an administrative fee for this to cover the costs associated with finding and sending you your personal information. The cost of this can be confirmed to you when you make the request to access your personal information.

Additionally, if you are a European resident we note that we are processing your information in order to fulfil contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

 

DATA RETENTION

 

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.

 

CHANGES

 

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

CONTACT US

 

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at [email protected] or by post using the details provided below: 

Pocket Perfect Designs

Regus House

Atterbury Lakes

Fairbourne Drive

Milton Keynes

MK10 9RG

Terms & Conditions

 

Our rights to you

It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us.

Prices

All prices on the website are correct at the time of ordering, our 'PPD special offer' section will offer discounted products and may be removed from sale at any time.

Dispatch times

Current dispatch time is four weeks. If you have not received your order after 7 days of your dispatch email sending please contact us so we can resolve it for you. Royal Mail do not class mail as lost until 15 working days so on occasion we may wait until that time has passed before refunding your order.

Delivery Charges

All orders are sent via Royal Mail. The cost for UK orders is as follows: orders under £5 (£1.50 delivery) orders between £5-£7 (£2 delivery) anything above £7 is £3 delivery. We ship worldwide at a flat rate of £10.

Safety

Our badges all have safety backs however we also offer super safe (plastic pinned backs) at no extra cost so please request that in order notes. Keep all products out of reach of children.

Your right to cancel

You have 14 days from the date of purchase to cancel your order for a full refund. Please email us stating the date you ordered, your order number and full name along with a signature.

Returns

If you are unhappy for any reason please contact us so we can resolve this for you. If you would like a refund please contact us and we can arrange for you to send them back to us. This has to be received 14 days from the date you have received your order. Please note that we do not offer refunds for custom orders, for example anything you have personalised. If you change your mind we are happy to refund you on non personalised orders, please note that we do not offer refunds on your postage cost unless the order is faulty.

Email [email protected]

Personalised orders in our choose your own wording section

Please proof read your personalised orders before placing them, we cannot be held responsible for anything mispelt by you after making the order. If you notice a mistake please contact us as soon as you realise so we can ensure the correct order goes out.

Damaged goods

We package our orders very carefully however sometimes parcels can get damaged in transit. If this happens please contact us in the first instance so we can offer a replacement to you. We may ask you to send them back or we may ask for photographs instead and then we will action a replacement for you.

Free products special offers 

At times we offer free products. If you order a product that benefits from a free product eg a notebook and a free pen you cannot use this against another free product. You will only receive one product for free.